A Health Coach In Your Pocket: Activate Healthcare and Twine

As the name implies, a key part of the Activate Healthcare approach is patient activation. The success of our care model relies on the fact that A) patients who have better access to primary care are more inclined to use it, and B) when patients enjoy closer, more personal relationships with doctors and care providers, they’re more likely to be proactive in improving their health and well-being.

The Activate Healthcare patient-provider dynamic places a strong emphasis on coaching because it is an integral part of helping patients meet and overcome health and well-being challenges. Patients may reach out to providers because they need advice on how to better manage stress or get more sleep. Some may want support to lose weight or become more active. Others may benefit from coaching to help manage chronic health conditions.

Activate Healthcare knows that close relationships between patients and providers lead to better health outcomes. That’s why we look for opportunities to build relationships that extend beyond office visits. One of the ways we do this is with a health activation platform called Twine.

Twine is a mobile app used by Activate Healthcare patients and providers to support higher patient activation and participation. The secure, cloud-based app combines efficient automation and insightful artificial intelligence with state-of-the-art health coaching and a two-way communication tool for care teams.

With Twine, patients have the ability to set big goals and work toward them in manageable chunks. It also enables patients to track and share progress with care providers, who can reach out with encouragement and advice through text or video chat. Because Twine gives patients and providers a way to connect outside of the clinical setting, it’s like having a health coach in your pocket.

There are numerous success stories of men and women who have used the combined support of the Activate care team and Twine to get chronic conditions like high blood sugar under control. By allowing patients to track glucose levels and weight—and sharing that information with their providers—Twine helps hold patients accountable for lifestyle choices while highlighting coaching opportunities for providers.

Time and time again, we’ve seen that after just a few weeks of focused behavior changes, patients demonstrate exciting progress. After a few months, outcomes improve, utilization decreases and medical-related costs begin to drop. The progress is inspiring and just more proof of how Activate is transforming healthcare.

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